Customer Service Representative (Protected Category – Law 68/99)

at  Enza Zaden

Join us as a Customer Service Representative (Protected Category – Law 68/99)

This is why you want to join us as Customer Service Representative at Enza Zaden

• Play a key role in ensuring excellent customer service and seamless order management.
• Work in an international and dynamic environment where collaboration is valued.
• Join a company that fosters inclusivity and supports professional growth.

Make a difference as Customer Service Representative

As a Customer Service Representative, you will be responsible for managing customer orders and ensuring a smooth order-to-delivery process. Your key responsibilities will include:

• Processing and managing customer orders, ensuring timely and accurate order fulfilment.
• Coordinating with Sales, Logistics, and Warehousing to guarantee product availability.
• Managing import and export processes, ensuring compliance with regulations and correct documentation.
• Handling customer inquiries and providing accurate product information.
• Maintaining up-to-date records of orders, shipments, and customer interactions in the system.
• Collaborating with internal and external stakeholders to solve issues related to order processing and delivery.

You will work closely with the Sales, Warehousing, Accounting, and Logistics teams, while also liaising with forwarders and carriers to coordinate shipments.
What you bring as a future colleague

We are looking for a candidate who is registered under Law 68/99 (Protected Categories) and has:

• A higher professional education
• Up to 5 years of experience in customer service, logistics.
• Proficiency in Microsoft Office and experience with order processing systems.
• Strong communication skills in Italian both written and verbal, English is a plus.
• Attention to detail, problem-solving skills, and the ability to work under pressure.

Enza Zaden as your employer
With more than 2,800 passionate team members across the world, we’re on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: better taste, better yields, and better resistance. As Vice President Human Resourcers, you’ll be part of a team making a real difference.
On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together and everyone’s contribution are valued. Throughout our 85 years, our family values, passion, independence and or focus on innovation have truly set us apart. Over 480 million people are eating our vegetables every day something we are very proud of! Our passion isn’t just a trademark; it’s our driving force, propelling our rapid growth. If you’re ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.
What do you expect from us

As a family-owned company, we support you to thrive in all areas of life, so that you can be successful inside and outside of work. We offer:

• Access to a variety of wellbeing programs.
• Friendly and supportive working environment.
• Discretionary company performance bonus scheme.
• Tailor-made development programs and a global e-learning platform.
• Pension plan.
• Meal tickets

Join us for a career that grows with you! Are you curious to know more about Enza Zaden? Click on this link to our website.
Get in touch
Apply now using the application button. You will receive an automatic confirmation of your application within minutes, and we will respond to your application soon.
Do you have any questions about our application process? Please feel free to reach out to:
Adele Lamagna
HR Business Partner – Italy / UK
a.lamagna@enzazaden.it
Über uns
Unsere Mitarbeiter sind die treibende Kraft unseres Unternehmens. Jeder Einzelne trägt aus seinem spezifischen Fachgebiet heraus dazu bei, die Gemüsesorten der Zukunft zu schaffen.
Wir setzen auf Spezialisten und die breit gefächerten Kompetenzen von Menschen mit langjähriger Erfahrung in diesem Bereich. Und die innovative Vision von Praktikanten und Quereinsteigern. Wir schätzen dieses Wissen und diese Erfahrung und investieren daher in unsere Mitarbeiter, indem wir ihnen viele Möglichkeiten zur persönlichen Entwicklung und Weiterentwicklung bieten.
Wirf einen Blick auf unsere aktuellen Stellenangebote und prüfe, ob es eine Möglichkeit gibt, die zu dir passt.

• Processing and managing customer orders, ensuring timely and accurate order fulfilment.
• Coordinating with Sales, Logistics, and Warehousing to guarantee product availability.
• Managing import and export processes, ensuring compliance with regulations and correct documentation.
• Handling customer inquiries and providing accurate product information.
• Maintaining up-to-date records of orders, shipments, and customer interactions in the system.
• Collaborating with internal and external stakeholders to solve issues related to order processing and delivery