Customer Service Representative

at  Providence

DESCRIPTION

The Customer Service Representative/Relations Specialist plays a key role in problem-solving customer concerns related to contract provider payments for housing and claim status/inquiries from hospitals, specialists and nursing homes. Handles a large volume of inbound and outbound phone calls/emails/faxes from participants/their families, nursing homes, housing providers, providers, hospitals and billing offices. Will research payment issues, help identify solutions and responds to customers in an efficient and always in a professional, patience and people-first attitude manner, demonstrating excellent spoken and written customer service skills. Other administrative tasks will be to enter new enrollees, enter new auth referrals for hospitals/nursing homes/home care, update participant demographics, insurance, sending and receiving correspondence and other data entry tasks.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Elderplace Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• upon hire: In compliance with the Department of Human Services (DHS), a criminal background check is required for this position, based on assigned duties.
• 5 years Managing high volume customer service inbound and outbound calls in a health care setting, referral entry, handle correspondence, payment and claim inquiries from housing and billing companies.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Health Care, Customer Service, Business, Accounting or related field. Or equivalent educ/experience.
• Experience with computerized spreadsheet application, managed care payment systems, Epic, QuickBooks Pro software or other business accounting software, MS Office products.

Please refer the Job description for details