Customer Service Representative

at  Providence Swedish

DESCRIPTION

This job is responsible for ensuring that patient, physician and third party requests and questions regarding medical billing issues are addressed and resolved in a prompt, courteous and comprehensive manner in accordance with SHS policies and procedures. In addition, the customer service representative functions as a payor team member to facilitate maximum cash flow and reimbursement for the hospitals by following up on unpaid balances.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• Medical terminology and medical coding training in an accredited school or equivalent on-the-job training in a hospital patient services role.
• Two years experience in customer service.

PREFERRED QUALIFICATIONS:

• Experience in a call center environment.

Please refer the Job description for details