Customer Service Representative - Recreation Facilities & Attractions

at  City of Edmonton

Job Number: 51455
Love to hear the howling of wolves and have the occasional elephant sighting while selling admissions? Enjoy being around kids while learning about the importance of Edmonton’s natural spaces and conservation? If you have a passion for delivering quality customer service and are a leader among your peers, then you have come to the right place!
As a Customer Service Representative, you will be the first contact at our front counters throughout our attractions, recreation and leisure centres. You will provide Excellent Customer Service to patrons while sharing information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

SKILLS REQUIRED FOR SUCCESS:

• Some experience in customer service and cash handling
• Excellent customer service, effectively and courteously dealing both with the public and staff
• Proven experience in conflict resolution
• Proficiency with a variety of related computer software programs including Google Applications
• Demonstrated ability to understand and execute oral and written instructions and information
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Effective organizational, time management, and prioritization skills
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)

Qualifications:

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
• Minimum 18 years of ag

• Provide detailed information about the facility, programs, products, and services to patrons both in person and over the phone
• Interact with various community groups and members of the public, including seniors, youth, and persons with disabilities.
• Promote health and wellness through the sale of special products, services, and memberships
• Collect facility admission fees, handle cash, and prepare daily deposits
• Support facility operations by controlling and directing admission to various areas of the facility
• Perform administrative duties such as word processing, data entry, and generating inventory reports
• Provide First Aid, CPR, and emergency evacuation support as needed
• Perform other related duties as required

Qualifications:

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
• Minimum 18 years of age