Customer Service Representative

at  REKOOP PTE LTD

Are you passionate about wellness and making a positive impact on people’s lives? Join our team at REKOOP, where we are dedicated to promoting wellness and improving lives through personalized assessments and consultations. We are committed to providing exceptional customer service and support to our clients as they embark on their wellness journeys.
Position Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for facilitating the wellness assessment process, supporting backend operations, and ensuring a seamless experience for our clients.

QUALIFICATIONS:

• Excellent customer service skills with a commitment to ensuring a positive client experience.
• Strong organizational abilities and attention to detail to manage scheduling and backend support tasks efficiently.
• Proficiency in using digital platforms and comfortable learning new software tools.
• Effective communication skills, both written and verbal, to interact professionally with clients and internal team members.
• Ability to work independently and collaboratively within a team environment.

PREFERRED QUALIFICATIONS:

• Previous experience in customer service or administrative support roles, particularly in a wellness or healthcare setting, is advantageous.
• Familiarity with Mindbody or similar scheduling and management software is a plus.

Wellness Assessment Support:

• Schedule appointments for wellness assessments through our booking system.
• Guide clients through the TypeForm questionnaire on their appointment day.
• Coordinate and manage 20-minute consultations with Ana, our wellness consultant.
• Assist clients in accessing and understanding their health goals and recommendations from the emailed reports.

Backend Mindbody Support:

• Update master records of residents’ visits and appointments in the Mindbody system.
• Maintain accuracy in event listings and updates within Mindbody.
• Troubleshoot technical issues related to the Mindbody platform to minimize disruption for our on-ground team.

Customer Queries Management:

• Respond promptly and professionally to customer queries and concerns via WhatsApp and other communication channels.
• Provide accurate information about our services, appointment availability, and wellness assessment process.
• Ensure a high level of customer satisfaction through effective communication and problem-solving skills.