Customer Service Representative – Remote
at Tadasei Consults
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Nov, 2024 | Not Specified | 18 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS:
- High school diploma or equivalent.
- Previous customer service experience, preferably in a remote setting.
- Strong communication and problem-solving skills.
- Proficiency in using customer service software and remote communication tools.
- Reliable internet connection and a quiet workspace.
Job Type: Full Time
Job Location: Duba
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues by identifying the problem, researching answers, and guiding customers through corrective steps.
- Process orders, returns, and exchanges, ensuring accurate documentation and follow-up.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide information about products, services, and company policies.
- Escalate complex issues to appropriate departments for resolution.
- Contribute to customer satisfaction by going above and beyond in service delivery.
- Participate in regular team meetings and training sessions to stay updated on company products and policies.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Dubai, United Arab Emirates