Customer Service Representative

at  Robert Half

We are offering a role for a Customer Service Representative in the non-profit sector, located in Uniontown, Ohio, 44685-7856, United States. This opportunity is a long-term contract position where you will be tasked with various responsibilities to aid in the smooth functioning of our customer service department.

• You will be expected to complete Long-Term Services & Supports Questionnaires
• You will be required to enter data into the PASSPORT Information Management Systems
• You will be responsible for providing information on program options, eligibility, and community resources to customers.
• You will be tasked with assisting callers in identifying needs and securing appropriate programs, services, and care settings utilizing available resource directories.
• You will be facilitating the contacting of resources if a consumer is unable to complete or complete a warm hand-off, if needed.
• You will be required to utilize Ohio Benefits and Ohio MITS systems to determine individual’s Medicaid and managed care status.
• You will participate in community groups as requested.
• You will be responsible for obtaining AIRS certification within three attempts.
• You will be tasked with completing Phone Log and Time Card daily to accurately reflect time spent on each activity.
• You will be expected to refer callers to telephonic consumer satisfaction survey per current protocol.
• Proficiency in Microsoft Excel and Microsoft Word
• Excellent customer service skills with experience in handling inbound and outbound calls
• Ability to efficiently manage email correspondence
• Experience in order entry and data entry tasks
• Skills in scheduling appointments effectively
• Aptitude for answering inbound calls promptly and professionally
• Familiarity with the non-profit industry and its unique requirements
• Commitment to maintaining the organization’s mission and values in all interactions
• Ability to handle sensitive information with discretion and confidentiality
• Strong multitasking skills and the ability to prioritize tasks under pressure
• Excellent written and verbal communication skills
• Strong problem-solving abilities and a customer-focused approach
• Ability to work independently and as part of a team.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use