Customer Service Representative

at  Robert Half

We are in search of a Customer Service Representative to join our team in the Real Estate & Property industry, based in Binghamton, New York. This role offers a contract to hire employment opportunity. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing customer requests, and maintaining accurate customer records. This role requires extensive interaction with clients, contractors, and sometimes homeowners.

Responsibilities

• Ensure fast, friendly, and accurate information provision to customers and team members
• Maintain professionalism and patience at all times to meet customer expectations
• Actively interact with customers, fellow employees, and business partners in a polite and effective manner
• Assist co-workers in troubleshooting or answering questions when they cannot find answers themselves
• Handle inbound and outbound calls, customer support emails, and branch questions or requests
• Educate customers about the terminology, features, and benefits of our products to improve product-related sales and customer satisfaction
• Provide accurate information regarding the availability of in-stock items, product, and delivery information
• Process customer orders, requests for quotations, and assign tickets using designated software
• Recommend alternate products based on cost, availability, or specifications
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.
• Minimum 2 years experience in a customer service role within the Real Estate & Property industry
• Proficiency in handling inbound and outbound calls in a call center environment
• Proven ability to deliver excellent customer service
• Experience in data entry and order entry with high accuracy
• Excellent written communication skills for email correspondence
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments effectively, prioritizing according to urgency and importance
• Ability to multitask and manage time effectively
• Strong problem-solving skills and ability to handle customer complaints
• High school diploma or equivalent education level.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Ensure fast, friendly, and accurate information provision to customers and team members
• Maintain professionalism and patience at all times to meet customer expectations
• Actively interact with customers, fellow employees, and business partners in a polite and effective manner
• Assist co-workers in troubleshooting or answering questions when they cannot find answers themselves
• Handle inbound and outbound calls, customer support emails, and branch questions or requests
• Educate customers about the terminology, features, and benefits of our products to improve product-related sales and customer satisfaction
• Provide accurate information regarding the availability of in-stock items, product, and delivery information
• Process customer orders, requests for quotations, and assign tickets using designated software
• Recommend alternate products based on cost, availability, or specifications
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.
• Minimum 2 years experience in a customer service role within the Real Estate & Property industry
• Proficiency in handling inbound and outbound calls in a call center environment
• Proven ability to deliver excellent customer service
• Experience in data entry and order entry with high accuracy
• Excellent written communication skills for email correspondence
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments effectively, prioritizing according to urgency and importance
• Ability to multitask and manage time effectively
• Strong problem-solving skills and ability to handle customer complaints
• High school diploma or equivalent education level