Customer Service Representative

at  Robert Half

We are in search of a Customer Service Representative to join our team located in GRAND RAPIDS, Michigan. This role involves handling customer inquiries, maintaining customer records, and managing customer accounts in a fast-paced environment. The position offers a short-term contract employment opportunity.

• Efficiently handle a high volume of incoming calls and transfer them to the appropriate personnel.
• Provide a welcoming and friendly atmosphere for all customers.
• Resolve customer inquiries quickly and accurately.
• Maintain accurate customer records using CRM and EHR SYSTEM.
• Process customer credit applications in a timely and accurate manner.
• Learn and understand the functions of various departments to ensure accurate call transfers.
• Display resilience and patience in handling complex customer situations.
• Monitor customer accounts and take necessary actions as required.
• Ensure punctuality and readiness to handle continuous calls throughout the day.
• Demonstrate proficiency in using a computer for looking up information and managing customer records.
• Possession of an Associate’s degree or higher
• Proficiency in ADP - Financial Services
• Experience with Avaya CMS
• Knowledge of Cerner Technologies
• Familiarity with CRM
• Understanding of EHR SYSTEM
• Experience with About Time software
• Ability to Answer and manage Inbound Calls effectively
• Capability to direct queries to Appropriate Personnel
• Experience in performing Clerical Duties
• Strong verbal and written communication skills
• Excellent customer service and problem-solving skills
• Ability to work in a fast-paced environment and multi-task effectively
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Prior customer service experience is a plus.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use