Customer Service Representative

at  Robert Walters Outsourcing

PAY RATE: £14-£16 PER HOUR

Keywords: Customer Service, Retail Operations, Communication Skills, Compliance, Customer Experience
Our client is seeking a dedicated Customer Service Representative to join their dynamic team in Cardiff. This role offers the opportunity to deliver a best-in-class customer service experience, building trust and confidence through your knowledge of their products. Your commitment to delivering effectively and efficiently for customers, in line with regulatory requirements, will be key to your success in this role.

What you’ll do

• Deliver an exceptional customer experience using various contact methods such as telephony, email, webchat, or letter correspondence.
• Comply with all legislative and regulatory requirements, following internal processes and procedures.
• Take accountability and ownership to deliver a personalised customer experience.
• Identify, prioritise, and resolve complaints to continually improve the customer experience.
• Support processes or procedures that enhance the delivery of top-tier customer service.
• Use in-depth knowledge and experience to provide excellent customer service across all Retail operational areas.

What you bring:

• Strong understanding of different customer types and their varying requirements.
• Excellent attention to detail.
• Ability to effectively record and report customer information.
• Proven ability to prioritise and manage queries while considering team performance.
• Good commercial awareness.
• Excellent written and verbal communication skills.
• Experience building effective relationships.
• Good interpersonal skills with the ability to engage and influence a broad range of individuals.

What sets this company apart:
Our client is renowned for its commitment to delivering exceptional customer experiences. They pride themselves on fostering an inclusive work environment where employees are encouraged to grow and succeed. They believe in the power of collaboration and teamwork, and they value the unique contributions each team member brings. Their commitment to continuous improvement ensures that they remain at the forefront of their industry, always striving to deliver the best for their customers.
What’s next:
Ready to take your customer service career to new heights? Don’t miss this exciting opportunity!
Apply today by clicking on the link. We can’t wait to hear from you!
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.
Job Types: Full-time, Temporary
Pay: £14.00-£16.00 per hour

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In perso

• Deliver an exceptional customer experience using various contact methods such as telephony, email, webchat, or letter correspondence.
• Comply with all legislative and regulatory requirements, following internal processes and procedures.
• Take accountability and ownership to deliver a personalised customer experience.
• Identify, prioritise, and resolve complaints to continually improve the customer experience.
• Support processes or procedures that enhance the delivery of top-tier customer service.
• Use in-depth knowledge and experience to provide excellent customer service across all Retail operational areas