Customer Service Representative

at  RoverX logistics

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in enhancing customer satisfaction and loyalty. If you have a passion for helping others and possess strong communication skills, we would love to hear from you.

REQUIREMENTS

• Proven experience in a customer service role, preferably with a focus on sales or upselling.
• Excellent phone etiquette with the ability to engage customers positively over the phone.
• Proficient data entry skills with attention to detail.
• Ability to analyze customer needs and provide tailored solutions effectively.
• A proactive attitude towards problem-solving and conflict resolution.
• Flexibility to work various shifts as needed, including evenings or weekends.
  Join our team today and contribute to creating memorable experiences for our customers!
  Job Type: Full-time
  Pay: From $18.50 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care

Schedule:

• Monday to Friday

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Provide outstanding customer service via phone, email, and chat to address inquiries and resolve issues promptly.
• Utilize effective phone etiquette to create a positive experience for each customer interaction.
• Perform data entry tasks accurately while maintaining confidentiality of customer information.
• Engage in upselling opportunities to enhance the customer experience and promote additional products or services.
• Collaborate with team members to ensure seamless communication and support across departments.
• Document customer interactions in the system for future reference and quality assurance.