Customer Service Representative

at  Secure Transportation Company Inc

SUMMARY DESCRIPTION

The Customer Service Representative (CSR), will field inbound calls from Customers assisting with any and all requests. CSR’s will also perform outbound calls to verify existing reservations and work to provide exceptional Customer experiences.
Schedule: 11:00am-7:30pm EST

EDUCATION & TRAINING

• High School Diploma or GED.
• Ability to stay calm when customers are stressed or upset.
• Must have 2+ years Customer Service or Clerical experience in a goal-oriented environment.
• Must be computer literate and comfortable with database word processor and spreadsheet applications.
• Must have adequate typing skills and be comfortable using computers.

KNOWLEDGE AND EXPERIENCE

• Proficient in oral and written communication skills
• Outstanding and proven Customer Service skills
• Must be flexible, able to multi-task and have the capacity to work in a fast paced working environment
• Reservation experience preferred

• Uphold the company Core Values at all times
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic and a professional attitude toward callers at all times.
• Field inbound calls to assist Customers
• Make Outbound calls as needed
• Being a customer advocate and work to resolve Customer issues
• Work with other departments to resolve customer issues
• Monitor emails and Team Chats daily
• Occasionally send emails of confirmations upon request to customers.
• Report and document any incidents that is being advised to you by the caller