Customer Service Representative

at  SkilledTradesBC

Join SkilledTradesBCand be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

EDUCATION/EXPERIENCE

• Highschool diploma or equivalent is required
• Previous customer facing service experience is an asset
• A client focused approach is required to perform all aspects of the position successfully
• Active listening skills with the ability to advise and provide guidance to customers is required
• Strong ability to learn and adapt to changing priorities and information and the ability to communicate this information clearly
• Able to learn and adapt to changing priorities and information and be able to communicate this information to customers effectively
• Software savvy and strong knowledge of systems and customer interface platforms such as Dynamics 365 (D365) is required; other CRM software experience is an asset
• Experience in a policy and/or legal based environment is as asset
• An average typing speed of 50wpm or higher would be beneficial
• Excellent command of the English language is required; knowledge of a second language is an asset.
• Strong competencies are required in the following areas:
• Communication, both verbal and written
• Problem solving
• Critical thinking
• Attention to detail and accuracy
• Ability to multitask
• Ability to work as a supportive team member as well as demonstrate autonomy

Salary Band A: $47,637

• SkilledTradesBC offers a highly competitive benefits package and perks which include:
• Hybrid work schedule, floater days, and a 37.50-hour work week
• Eligible for pension contributions
• Lifestyle Spending Account, on-site gym
• Extensive Extended Health and Dental Plans that are 100% employer paid

Posting Closing Date: Wednesday, November 20th, 2024

WHO WE ARE

SkilledTradesBCis a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.
SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.