Customer Service Representative Spanish/ English

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer Care Representative.
Please note that for this position, relocation support is not provided. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.

• You record, analyze, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
• You are a pro-active team player with a distinct drive for execution and results.
• You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Must Haves

• Bachelor’s degree (or at least MBO+)
• Excellent verbal and written communication skills in English and Spanish
• 2+ years of experience in customer service and order management
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required.
• Able to prioritize and work under pressure / cope with stressful situations.
• Customer-focused and service-oriented

Nice to Haves

• Experience with SAP/ SAP CRM

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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Please refer the Job description for details