JOB DESCRIPTION:

Main Tasks:

• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Create and administer quotes based on the instruction of the Sales Representatives
• Provide accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty – answer telephone calls assuring the highest possible availability on the phone
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

LI-EU1

JOB REQUIREMENTS:

• Native level of Spanish and fluent level of English language
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Create and administer quotes based on the instruction of the Sales Representatives
• Provide accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty – answer telephone calls assuring the highest possible availability on the phone
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigne