Customer Service Representative (Spanish speaking)

at  Gallagher Group

ABOUT GALLAGHER

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.
We’ve been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.

We need a bilingual customer service superstar to join our team to ensure we surpass the expectations of our resellers and customers every day. This is a crucial role responsible for interacting with our Rest of World customers based in Latin America, Asia, Middle East and Africa. You’ll also work closely with internal teams to provide an exceptional service. On a day-to-day basis you’ll be:

• Responding to customer inquiries through various channels (phone, email, chat etc.)
• Providing accurate information about products, services, pricing and policies
• Troubleshooting and resolving customer issues and collaborating with other departments/teams to address complex concerns
• Processing customer orders accurately and efficiently
• Updating customers on orders status and delivery timeframes
• Following established procedures to handle returns, refunds, exchanges, and warranty claims
• Maintaining a deep understanding of our products, services and features