Customer Service Representative

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Company Overview
Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where
you will have a huge opportunity to make a difference to the critical service, we provide to health care
organizations. You will be a part of a company that places a huge importance on employee engagement and
will have opportunities to further your personal and professional development through learning new technical
and soft skills. You will also gain a broad range of experience in both your area of responsibility but also across
the wider business, providing long-term growth opportunities to forge a career for yourself. Everyone at
Stryker is committed to our mission – “Together with our customer we are driven to make healthcare better”,
and we focus every day on making this a central part of our culture.
Position Summary
The representative is an entry level Customer Service position and a junior member of the team. The role is
expected to carry out basic duties. Some experience and knowledge of working in a customer service
environment is expected, however it is assumed that they would be trained and will develop experience on
all aspects of the role over time. Some amount of oversight would be required to guide them.

Key Activities & Responsibilities

• • Processing orders, credits, loan kit queries, repair order requests
• • Arranging returns and collections and handling proof of delivery and pricing requests
• • Handling incoming e-mails and calls
• • Proactively communicating with internal & external customers
• • Investigating and resolving invoice disputes
• • Logging and follow up of issue resolution and related communication back to the customer

Education / Qualifications

• High School diploma or equivalent

Preferred:

• Further education in a relevant discipline but not essential

Experience / Skills

Essential:

• 1 year in customer service, order management or contact center roles
• Develops rapport with colleagues and customers
• Can communicate proactively and professionally with Sales team members and Customers
• Ability to adapt to different types of people and situations to ensure positive outcomes
• Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable:

• Basic ERP system knowledge
• Some experience in order management and contact centre roles
• Working level of English

Competencies / Behaviors

• Customer focused
• Collaborative
• Strong internal drive and motivation to make a difference
• Positive, optimistic mindset and can-do attitude
• Enjoys taking personal responsibility for meeting commitments
• Acts with integrity

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually

• • Processing orders, credits, loan kit queries, repair order requests
• • Arranging returns and collections and handling proof of delivery and pricing requests
• • Handling incoming e-mails and calls
• • Proactively communicating with internal & external customers
• • Investigating and resolving invoice disputes
• • Logging and follow up of issue resolution and related communication back to the custome