customer service representative supervisor

at  Penney Auto Body

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Office

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Overtime required
• Work under pressure

• Authorize routine deposits and withdrawals
• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers’ training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Organize and maintain inventory
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Keep maintenance reports and documentation