Customer Service Representative

at  TD SYNNEX

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

QUALIFICATIONS, REQUIRED KNOWLEDGE SKILLS & ABILITIES AND WORKING CONDITIONS

Education & Certifications:

• High School Diploma Required.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

• Provides the highest level of customer service at all times to internal and external customers
• Creates SR’s and all tasks associated with customer calls, e-mails, faxes, etc
• Creates follow-ups with customers in order to provide the best customer experience.
• Identifies issues that need escalation and passes on to the appropriate person.
• Performs additional duties as assigned
• Follows department guidelines for methods of research and accuracy.
• Maintains notes in appropriate systems.Other Duties & Responsibilities:
• Meets attendance and punctuality standards