Customer Service Representative Technical / Online

at  Fortune Brands Innovations

Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.
Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl.
In addition, Aqualisa completes our portfolio with its market leading digital showering technology.
All of our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people who are dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us.
If you are looking for opportunities within a progressive, innovative, and nurturing organisation; and have the energy, passion, and commitment to deliver excellence, we would love to hear from you.
We currently have an exciting opportunity to join us as a Customer Service Representative within our growing Customer Service Team.

EXPERIENCE:

• Strong Customer Orientation
• Proven background in a customer facing environment.
• Proven track record in achieving sales through service.
• Experience of creating well written responses within a quality-based framework

SKILLS:

• Excellent technical skills
• High level of communication skills both verbal and written
• Strong literacy skills
• Ability to read customers via the telephone.
• Goal oriented focus
• Ability to assess and handle difficult situations.
• Demonstrates good judgement and able to challenge other viewpoints positively and
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• Decisive with the ability to work diligently on own initiative.

• Strong team player

IN A NUTSHELL YOU WILL BE RESPONSIBLE FOR:

Customer Service is a vital part of the business, setting strategic objectives to ensure our customers always receive an exceptional Customer Journey. The team consists of highly skilled individuals who provide technical information to our customers and ensure the needs of our customers are met, whether in or out of warranty. This includes handling contacts via email, telephone and live chat.

FULFIL OTHER DUTIES AS REQUIRED:

• Pick up new activities that fall broadly in the purpose of the role.
• Fix things that you can see need fixing.
• Identify problems and find solutions.