Customer Service Representative

at  The Granite Group

Liverpool, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Jan, 2025GBP 27876 Annual23 Oct, 20241 year(s) or aboveGood communication skillsNoNo
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Description:

Role: Customer Service Representative
Department: Telematics
Location: Liverpool, Hybrid
Salary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role.
Job Type: Full Time
Working hours: Full Time 37.5 hours a week. You will be working Monday to Friday, between 8:00am and 19:30pm on a three-week rolling rota. 1 in 3 Saturdays 09:00 – 17:30.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

Responsibilities:

WHAT YOU WILL BE DOING:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat.
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats.
  • Making changes to customers insurance policies.
  • Provide accurate information to customers about their insurance policy.
  • Dealing with customer queries over direct debit payments.
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution.
  • Ensure all customer records are updated accurately.
  • Contact customers by phone and email for outstanding documentation.
  • Ensure that all FCA compliance procedures are adhered to at all times.
  • Investigate and resolve customer complaints.

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
  • A wide network of mental health first aiders.
  • Our very own reward and discount platform “Your tomorrow”
  • Fresh fruit Deliveries twice a week
  • £250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular Employment Engagement including ongoing competitions with fantastic prizes
  • Charity fundraising event


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

Banking / Insurance

Customer Service

Graduate

Proficient

1

Liverpool, United Kingdom