Customer Service Representative, Townsville

at  Allianz Partners

WHAT YOU’LL BRING:

• A passion for customer service – helping customers in times of need
• Be self-motivated and autonomous, with a collaborative mindset.
• Analytical thinking to address customer needs effectively.
• Strong relationship-building skills; multilingual skills are a plus.
• A confident, mature, and professional demeanour.
  Shift location – James Cook University, Townsville, QLD.
  Shift: Monday & Wednesday: 9:30am-10am Admin & 10am – 4pm on Campus service, 6 hours per week with 30 min unpaid lunch break (12 paid hours per week).

ROLE PURPOSE:

Join our dynamic team as a Customer Service Representative, where you’ll play a vital role in delivering exceptional service to members, clients, and associates. You’ll also contribute to innovative health insurance projects across your respective state.

KEY RESPONSIBILITIES:

• Provide accessible and timely support to customers during peak periods.
• Train and brief clients on products and services.
• Handle client queries and maintain regular contact with client staff.
• Manage relationships with direct billing medical providers and monitor collateral supplies.
• Address and report client and provider feedback or complaints.
• Organize and coordinate orientation activities to engage students and clients.
• Strengthen partnerships through activities aligned with preferred provider agreements.
• Collaborate with student bodies and associates to promote products and address concerns.
• Assist in identifying local sales channels and deliver product presentations.
• Maintain expert knowledge of all health insurance products and services.
• Accurately complete and submit weekly and monthly reports on campus activities and CSR logs.
• Monitor competitor activities and provide insights for continuous improvement.