Customer Service Representative

at  Tradev Markets Ltd

Customer Service Representative
Tradev Markets Ltd
Customer Service & Support
Rest of Nigeria (Kwara)
Full Time
Banking, Finance & Insurance

NGN 75,000 - 150,000

Easy Apply
New
1 week ago
Job Summary

We are seeking a Customer Service Representative (Telesales) to join our team. The role involves initiating outbound calls or messages to clients, resolving customer queries, providing technical support, and collaborating with development engineers. Candidates should be fluent in English, possess strong communication and problem-solving skills, and

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

Job Description/Requirements

REQUIREMENTS:

• Proficiency in English (fluent in spoken and written).
• Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
• Excellent communication skills, both verbal and written, to effectively engage with a diverse customer base.
• Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
• Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
• Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
• Familiarity with the target audience and market to tailor interactions and solutions accordingly.
• Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
• Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
• Professional manners and strong communication skills to represent the company effectively.
• Access to a personal laptop for work-related tasks.
• Candidates must be willing to work in Ilorin, Kwara State, Nigeria.

RESPONSIBILITIES:

• Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
• Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
• Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
• Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
• Undertake occasional tasks delegated by supervisors.

We are seeking a Customer Service Representative (Telesales) to join our team. The role involves initiating outbound calls or messages to clients, resolving customer queries, providing technical support, and collaborating with development engineers. Candidates should be fluent in English, possess strong communication and problem-solving skills, and

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 yea