Customer Service Representative

at  Vandor Corporation

Description:
SUMMARY: The Customer Service Representative assists customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.

EDUCATION AND/OR EXPERIENCE:

• Previous office experience is preferred.
• Familiar with Microsoft Word & Microsoft Excel
• High school Diploma or equivalent

QUALIFICATIONS:

• Strong communication skills, both verbal and written are required.
• Ability to multi-task, prioritize and manage time effectively
• Attention to detail and accuracy
• Ability to retain and recall product knowledge
• Strong phone contact skills and active listening
• Mathematical Skills - above average mathematical skills are needed.

• Responsible for processing customer orders. Follows up with Production/Shipping to ensure on time delivery.
• Responds to customer request for information, etc.
• Acts as a liaison between Quality, Production and the Customer when quality concerns arise.
• Prepares BOL and appropriate shipping documents as well as transmission of ASN, etc. where required.
• Contribute to team effort by accomplishing department goals.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open & interactive communication with internal/external customers.
• Collects Customer Scorecards and reports them to the Vice President of Sales & Marketing and Quality Supervisor.
• Provide accurate, valid and complete information.
• When necessary, coordinates refunds and/or exchange of goods and assists in the resolution of issues.
• Establish and maintain excellent relationships with customers.
• Maintains customer files and information in Syspro.
• Performs other duties as assigned
  PM21
  Requirements: