Customer Service Representative

at  Vibrant Foods

Role: Executive - Customer Services
Department: Customer Services
Working Pattern: Office Based - Min 3 days in the office
Salary: up to £24,500 DOE
About Us
Vibrant Foods is one of the largest South Asian food groups in Europe.
Vibrant Foods’ family of brands have been present on the shelves of supermarkets and in household kitchens for decades. As trusted manufacturers of world foods, we serve up authentic flavours from around the globe by responsibility sourcing the finest produce from suppliers. With a proud history and heritage, our passion for food infuses everything we do. At the heart of our business, is a constant quest to discover the most authentic quality ingredients in their purest form.
Role Purpose
The Customer Service role involves a variety of responsibilities aimed at ensuring smooth operations and maintaining high levels of customer satisfaction. Key tasks include inputting and releasing customer orders, answering customer calls, and addressing inquiries related to orders, products, and services. The role also supports the VBL sales team by helping resolve both sales-related and customer-related queries. Additionally, it involves logging and raising customer complaints, investigating them to ensure timely resolution, and coordinating with the CEVA CST team to prevent or resolve any operational issues.

Please refer the Job description for details