Customer Service Representative

at  Waste Connections of Canada

We have an immediate opening for a Full time Customer Service Representative (CSR) at our Kelowna, BC office.

Address: 150 Campion St #4| Kelowna, BC, V1X 7S8

• Salary ($42-$45K DOE)
• Full time
• Benefits, RRSP

Key tasks:

• Serve as a single point of contact for all internal and external customers (new and existing)
• Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
• Serve visitors by greeting and assisting them or directing them to the appropriate party
• Analyze account activity and suggest opportunities for service improvements to the customer
• Maintain appropriate files and documentation, in accordance with company policy and internal controls
• Liaise with internal teams to determine service requirements, resolve problems or complaints
• Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks)
• Coordinates drivers according to customer requests and company rules
• Communicates with customers to determine driver needs
• Schedules and notifies divers of assignments
• Monitor drivers’ progress to ensure daily pick-ups are completed
• Resolves issues that impede progress.

Requirements:

• 2-3 years of customer service/office admin experience
• High-volume call center or inbound calling experience
• Pleasant demeanor over the phone and emails
• Excellent time management and prioritization skills
• Strong working knowledge of Microsoft Office, TRUX
• Strong written and oral communication skills
• Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. . You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.
Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employe

• Serve as a single point of contact for all internal and external customers (new and existing)
• Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
• Serve visitors by greeting and assisting them or directing them to the appropriate party
• Analyze account activity and suggest opportunities for service improvements to the customer
• Maintain appropriate files and documentation, in accordance with company policy and internal controls
• Liaise with internal teams to determine service requirements, resolve problems or complaints
• Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks)
• Coordinates drivers according to customer requests and company rules
• Communicates with customers to determine driver needs
• Schedules and notifies divers of assignments
• Monitor drivers’ progress to ensure daily pick-ups are completed
• Resolves issues that impede progress