Customer Service Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Knowledge and understanding of foreign and domestic wire transfers processing
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to effectively listen and elicit information
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Knowledge and understanding of financial services or call center environment
• Strong attention to detail and accuracy skills
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to take on a high level of responsibility, initiative, and accountability
• Bilingual speaking proficiency in Spanish/Englis

Wells Fargo is seeking a Customer Service Representative to help with wire inquiries (USD, FX. Domestic, international. Calls are very RPT.) Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support financial products and services
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
• Perform moderately complex customer support tasks
• Receive direction from customer service supervisor and escalate non-routine questions
• Interact with customer service team on complex customer issues
• Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of foreign and domestic wire transfers processing
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to effectively listen and elicit information
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Knowledge and understanding of financial services or call center environment
• Strong attention to detail and accuracy skills
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to take on a high level of responsibility, initiative, and accountability
• Bilingual speaking proficiency in Spanish/English

Job Expectations:

• Ability to work additional hours as needed
• Ability to provide and work from a home office
• Must be able to attend full duration of required training period
• This position requires compliance with all mortgage regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents

Schedule:

• 10:30am- 7:00pm MST Monday-Friday with a hybrid schedule and expectation of three days per week in the office
• Training: may differ from standard hours 8:00am-4:30pm, 6 weeks (practice customer service scenarios, learn process, etc.)
• May need to work additional hours as needed

Location:

• 2501 S Price Rd, Chandler, AZ 85286