Customer Service Representative

at  Wells Fargo

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
• Ability to interact effectively with internal and external partners and clients/customers
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
• Strong attention to detail and accuracy skills
• Ability to quickly learn business operations and processes
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Financial services experience and/or contact center experienc

Wells Fargo is seeking a Customer Service Representative in the Equipment Finance department as part of Commercial Banking Operations. Customer Servicing Representative will be responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. Learn more about our career areas and lines of business at wellsfargojobs.com .
This position is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Support financial products and services
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
• Perform moderately complex customer support tasks
• Receive direction from customer service supervisor and escalate non-routine questions
• Interact with customer service team on complex customer issues
• Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
• Manage risk by following all policies and procedures and staying abreast of changes

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
• Ability to interact effectively with internal and external partners and clients/customers
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
• Strong attention to detail and accuracy skills
• Ability to quickly learn business operations and processes
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Financial services experience and/or contact center experience

Job Expectations:

• Position does offer a Hybrid schedule
• Ability to work additional hours as needed (volunteer)

Locations:

• 801 Walnut St., Des Moines IA

Additional details:

• Required location listed above.
• Relocation assistance is not available for this position.
• VISA sponsorship not available for this position

Compensation:

• 18.00 to 25.14 an hour.