Customer Service Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Desired Qualifications:

• Completed at least 2 years of tertiary educationAt least 2 years of experience in Customer Service
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Strong communication skills
• Amenable to work on a night shift schedule, follow US holidays, and observe an onsite work set-up (5NEO)

Wells Fargo is seeking a Customer Service Representative…

In this role, you will:

• Support financial products and services
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
• Perform moderately complex customer support tasks
• Receive direction from customer service supervisor and escalate non-routine questions
• Interact with customer service team on complex customer issues
• Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

Desired Qualifications:

• Completed at least 2 years of tertiary educationAt least 2 years of experience in Customer Service
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Strong communication skills
• Amenable to work on a night shift schedule, follow US holidays, and observe an onsite work set-up (5NEO).

Job Expectations:

• Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
• Duties include processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
• Duties may also include cross-sell or refer products, account maintenance, report generation, and project work.

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.