Customer Service Representative

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #3 on the 2022 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee welfare centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 2+ years of customer service experience
• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Excellent interpersonal skills
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Solid problem-solving skills
• Ability to perform in a fast-paced and high-pressure phone queue
• Experience meeting customer service or customer satisfaction goals
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Leadership experience including coaching, training, and mentorin

Wells Fargo is seeking a Customer Service Representative (internally titled: Branch Product Support Representative) in Banker Connection as part of Consumer, Small & Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Take in-bound calls, providing procedural support and resources to branch employees.
• Provide an exceptional internal customer experience on every call.
• Provide resources that allow branch employees to make recommendations on products and services that best accommodate the customer.
• Establish, develop, and maintain positive business relationships with internal partners.
• Collaborate and consult with peers and managers to resolve issues and achieve goals.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Training and Schedule:

• We provide our employees with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth.
• We are hiring for full time positions, 40 hours a week. Weekday hours are between 7:30am-7:30pm (CENTRAL TIME) and Saturday hours are 8:00 am to 4:00 pm (CENTRAL TIME).
• A typical starting shift is M-F 9:30 am to 6:30 pm, a set day off during the week, and working every Saturday is required to start with the opportunity for some Saturdays off in the future.
• Saturday shifts will be 4, 5, or 6 hours in duration. As a result, weekday shifts may be longer than 8 hours to accommodate a shorter shift on Saturdays. Shifts are assigned based on business need.
• Training classes start 01/21/2025 in Phoenix, AZ. Training hours will be 8:30am-5:00pm (LOCAL TIME), Monday-Friday.
• You are required to attend the full duration of this paid 8 to 9 weeks of training.

Required Qualifications:

• 2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of customer service experience
• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Excellent interpersonal skills
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Solid problem-solving skills
• Ability to perform in a fast-paced and high-pressure phone queue
• Experience meeting customer service or customer satisfaction goals
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Leadership experience including coaching, training, and mentoring

Job Expectations:

• Ability to work shifts within the business hours of operation as outlined above
• Must be able to attend full duration of required training period

Posting Location:

• 2222 W. Rose Garden Lane- PHOENIX, AZ 85027