Customer Service Representative

at  Western University

CLASSIFICATION & REGULAR HOURS

Hours per Week: 35
Salary Grade: Level M
Please note, this is a 1 year temporary full time contract opportunity covering a leave of absence.

ABOUT US

Graphic Services offers high-quality print production to the Western campus community. From business cards, to exam printing, to course packs, to publications and beyond, the Graphic Services team works closely with clientele to ensure a quality final product.

QUALIFICATIONS

Education:

• 2 year College Diploma with a major in Business or Administration

Experience:

• 2 years customer service experience
• Experience managing high volume inquiries would be an asset

Knowledge, Skills & Abilities:

• Demonstrated analytical ability and basic understanding of key financial concepts such as reconciling, posting and journaling
• Basic knowledge of Microsoft Office Suite (Windows 7, Outlook, Excel, Word)
• Demonstrated ability to work independently and effectively as a member of the team to achieve department goals
• Proven ability to work well under pressure and handle multiple conflicting priorities in a fast paced environment with frequent interruptions
• Demonstrated strong customer service skills to effectively handle enquiries and resolve issues in a professional and timely manner
• Excellent verbal and written communication skills and confidence dealing with a diverse client base
• Positive, outgoing attitude with genuine customer service orientation
• Proven ability to work in a dynamic environment where there are constant interruptions and changing deadlines
• Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing inquiries and issues
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Ability to work well under pressure and use good judgment in assessing difficult situations with potential conflict
• Able to build and maintain working relationships with other departments, key business partners and external agencies (i.e. contractors, businesses, visitors to campus)

The Customer Service Representative is the first point of contact for all Graphics Services related issues and provides daily front line service to all University students, faculty staff and visitors. The Customer Service Representative will act as a key resource, responding to inquiries via phone, email and in-person. The Customer Service Representative will complete work orders as they are received by the Copy Centre to the competition specifications of the originator.