Customer Service Representative

at  Westpark Communications LP

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer’s expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!
Westpark Communications is growing and we are looking for Call Center Customer Service Representatives!

REQUIREMENTS:

• Education:
• High School Diploma or GED Equivalent.
• Clearance:
• Ability to pass a criminal background check.
• Competencies:
• Reliable transportation and attendance.
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
• Basic computer navigation skills.
• Quick and correct typing - ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
• Have a passion for execution and success.
• Goal-Oriented and emphasizes accountability for delivering results.
• Ability to uphold our company values:
• Quality
• Teamwork
• Service
• Adaptability
• Integrity
• Ownership
• Skills/Knowledge:
• Previous call center experience preferred.
• Previous customer service experience.
• Utilities customer service experience preferred.
• Medical office setting customer service experience preferred.

• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into a computer in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.