Customer Service Representative/Window Clerk (2nd Shift)
at Vertical Cold Storage LLC
Bolingbrook, IL 60490, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jan, 2025 | USD 22 Hourly | 31 Oct, 2024 | 2 year(s) or above | Communication Skills,Outlook,Cold Storage,Drug Free Workplace,Customer Service,Computer Skills,Excel,English | No | No |
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Description:
If you are an experienced customer service professional, Vertical Cold Storage is looking for you to join our team as a Customer Service Representative/Window Clerk!
JOB QUALIFICATIONS - EDUCATION AND EXPERIENCE:
- High school diploma or its equivalent..
- 2-3 years of customer service or warehouse office experience.
- Prior warehouse/distribution experience preferred.
- Strong computer skills in Word, Excel, Outlook
- Attention to detail.
- Problem-solving abilities.
- Excellent communication skills with ability to read and write English.
Physical Requirements:
- Ability to sit for extended periods.
- Frequently required to bend, twist, use hands to finger, and reach with hands and arms.
- Occasional lifting of up to 20 pounds.
Vertical Cold Storage is an EOE/M/F/D/V
Drug-Free Workplace
Responsibilities:
- Act as liaison between the warehouse and the customer. Maintain excellent working relationships with customers by responding to all inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Report any customer feedback to management, including any sign of dissatisfaction.
- Check drivers in/out and assign doors in coordination with dock operation. Notify the warehouse of arrival and schedule.
- Ensure receipts for products are accurately entered in the system, following Vertical Cold Storage processes and procedures and customer instructions.
- Finalize receipts to confirm that counts matching or discrepancies are verified and documented and that the product is accurately located in the system.
- Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
- Ensure product is allocated to orders in accordance with customers’ instructions and has been properly processed and shipped from the WMS system.
- Follow Vertical Cold Storage procedures, ensuring the customer is accurately billed for service in a timely fashion based on Vertical Cold Storage’s established tariff rates and any negotiated rates in effect for the customer.
- Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution.
- Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
- Operate multiple phone line systems, ensuring expedient and courteous responses.
- Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
- Maintain a safe working environment by following safety rules and regulations.
- Support assigned duties of management to assist in the facility’s business
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Diploma
Proficient
1
Bolingbrook, IL 60490, USA