Customer Service Representative

at  Wipro Limited

JOB DESCRIPTION

• Handle member telephone inquiries regarding their Healthcare Policy.
• Research, resolve and respond in real time to member inquiries to provide first contact resolution.
• Must be flexible, open to feedback and ongoing training.
• Follow through to ensure all questions and issues are resolved to the customers satisfaction.
• Achieves all quality and productivity goals.
• Excellent written and verbal communication skills.
• Detail-Oriented, Strong Work Ethic and Organized.
• Must be a Team Player with a positive attitude.
• Develop and Demonstrate SME (Subject Matter Expert) behavior and maintain a high level of accountability.
• Regular attendance in order to meet business objectives.
• Atender las consultas telefónicas de los afiliados sobre su Política de Atención Médica.
• Investiga, resuelve y responde en tiempo real a las consultas de los miembros para brindar una resolución de primer contacto.
• Debe ser flexible, abierto a la retroalimentación y a la formación continua.
• Realice un seguimiento para garantizar que todas las preguntas y problemas se resuelvan a satisfacción del cliente.
• Alcanza todos los objetivos de calidad y productividad.
• Excelentes habilidades de comunicación escrita y verbal.
• Orientado a los detalles, sólida ética de trabajo y organizado.
• Debe ser un jugador de equipo con una actitud positiva.
• Desarrollar y demostrar el comportamiento de las PYME (expertos en la materia) y mantener un alto nivel de responsabilidad.
• Asistencia regular para cumplir con los objetivos comerciales.
  If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
  Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
  Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity

Please refer the Job description for details