Customer Service Representative with English

at  MSA Safety

Overview:
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities:
This position provides support to Customer Service Representatives in cross-functional processes targeting on supporting processes, tools, training, customer satisfaction, KPI, Data Analysis and interface to other departments.

EXPERIENCE (REQUIRED):

• 3 years in a similar job responsible for handling customer requirements post/pre order
• SAP or other ERP experience
• Purchasing and order placement along with general supplier handling experience
• Experience in handling customers/suppliers and solving problems
• Excellent communication skills – both verbal and written
• Detailed orientated with analytical skills
• Excel and Microsoft tools experience
• Fluent in English

EXPERIENCE (PREFERRED):

• Bachelor’s degree in related field
• Fluency in other language from the MEAIRR region
• Experience in working with CRM and SAP
• Commercial background
• Project Management experience

• Miscellaneous (e.g. supporting audits, inventory)
• Participation in projects
  Qualifications: