Customer Service Representative with German

at  Emerson

We are looking for a Customer Service Representative with German , based in our office in Cluj-Napoca!
You will receive our full support training and mentorship, you will guarantee a positive customer experience by using your expertise, you will ensure quick and knowledgeable responses to assist customers at any stage of their order, from booking to invoicing, as well as on pro-actively solving any problems that might appear.
If you are ready to start and grow your career in a world-renowned technology company, we encourage you to join us!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Knowledge of SAP or other ERP system

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed.
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication). This can involve seek planning, Warehouse or any other department involved.
• Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately.
• Advise customers about potential delays or issues related to the order.
• Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible.

FOR THIS ROLE, YOU WILL NEED:

• University degree or equivalent experience
• Proficiency in English
• Proficiency in German
• Good communication and teamwork skills
• Good PC skills: MsOffice Package (especially Excel) and MS Outlook
• Previous experience in a similar position is an advantage