Customer Service Representative with German

at  Emerson

We are looking for a Customer Service Representative, based in our office within Cluj-Napoca, Cluj, to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, from booking to invoicing.
Using the expertise you will develop with our training and mentorship, you will ensure quick and knowledgeable responses to assist customers at any stage of their order, as well as on pro-actively solving any problems that might appear.
If you are ready to start and grow your career in a world renowned technology company, we welcome you to join us!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Knowledge of SAP or other ERP system

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
• Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately;
• Advise customers about potential delays or issues related to the order;
• Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible;

FOR THIS ROLE, YOU WILL NEED:

• University degree;
• German - advanced level;
• English – intermediate level;
• Strong communication and interpersonal skills;
• Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
• Previous experience in a similar position.