Customer Service Representative with German

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

• Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
• Own non-technical requests and drive through to resolution
• Work with the repair center on resolving issues around repair time, quality issues or shipping
• Act as a focal point and liaise with customers, partners, engineers, and support managers
• Assist partners / prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals
• Obtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutions
• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

TRAVEL REQUIREMENTS

None

Please refer the Job description for details