Customer Service Representative with Spanish and English

at  Ecolab

WHAT’S IN IT FOR YOU:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, sports cards).
• Work-Life Balance: Flexible working arrangements with remote model of work
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committees for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ training, soft skills and management training, and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.
• Comfortable working environment (Library, relaxation area, casual dress code).
• Parking space for cars and bikes.

• Address on average 30 - 50 inbound inquiries each day from internal & external customers while following department guidelines;
• Accept and process transactions in SAP/CRM;
• Process customer confirmations and investigate shipment status;
• Interface with other departments to resolve problems related to order to cash cycle;
• Achieve target goals for daily deadlines and monthly order quality.