Customer Service Representative

at  Wood Innovations

JOB SUMMARY

As Wood Innovations goes through a period of rapid growth and development, we are looking to recruit a passionate talented and motivated Customer Service Representative to join our team, with a proven track record of hitting sales targets and managing customer relationships. The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive under pressure, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system
• Verifying orders, including customer’s personal information and payment details.
• Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints
• Proactive telesales function within the sales office focussing on individual and team KPI’s.
• Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.