Customer Service Representitave

at  Takada Holdings Corp

ABOUT THE JOB

Budget Blinds of South Surrey, White Rock and Delta is a looking for a Customer Service Representative to perform the role of Receptionist with Administrative responsibilities. We are looking for a cheerful and energetic person to interact with new and existing customers, communicating by phone, text and email to set appointments for our sales team and installers.

QUALIFICATIONS

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service, retail, or sales is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Proficiency in computer systems, including CRM tools and Microsoft Office.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a commitment to providing outstanding customer service.
• Fluent English speaking is mandatory for the position. Marketing experience is an asset.

JOIN BUDGET BLINDS AND HELP OUR CUSTOMERS TRANSFORM THEIR HOMES WITH BEAUTIFUL AND FUNCTIONAL WINDOW SOLUTIONS!

Budget Blinds of South Surrey, White Rock and Delta is a looking for an Customer Service Representative to perform the role of Receptionist with Administrative responsibilities. We are looking for a cheerful and energetic person to interact with new and existing customers communicating by phone, text and email to set appointments for our sales team

• Customer Support
• Schedule in-home consultations for design specialists by responding to customer inquiries via phone, email, and text.
• Managing the sales calendar in our customer management software.
• Responding to our customer leads by email and phone.
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• Sales Assistance

• Assist customers with product selection, pricing, and placing orders.
• Upsell and cross-sell additional products and services where appropriate.
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• Administrative Tasks

• Maintain accurate customer records in the database and in printed files.
• Schedule and confirm installation appointments.
• Process payments and invoices as needed.
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• Collaboration

• Work closely with design consultants, installers, and other team members to ensure a seamless customer experience.
• Communicate updates regarding customer orders, delays, or issues to relevant teams.