Customer Service Representive

at  Kawartha Dairy

If you’re customer obsessed, detailed, solution-oriented person passionate, quality driven with a can-do attitude – all while having fun doing it, apply to our part-time Customer Service Representative opportunity so we can meet you!

WHAT YOU’LL LOVE ABOUT US:

• Competitive hourly wage $22.17
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Perks, Perks, Perks! Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

WHAT YOU’LL DO:

• Account management for a specific group of customers or region.
• Responsible for delivering accurate, appropriate, and courteous customer service for the purpose of order entry.
• Contacting customers by phone and email
• Processing orders received by fax, email, EDI or inbound/outbound phone calls as well as distributor reports.
• Data entry for multiple delivery routes daily, noting minimum order requirements
• Maintaining calling records to record calling status, correct delivery days and special instructions.
• Inform customers of new or featured items, as well as changes to upcoming delivery schedules.
• Respond to all customer-initiated contacts (internal and external), delivering fast and efficient service, while displaying a strong sense of ownership. Re-directing calls to the appropriate personnel when needed.
• Resolve inquiries at first point of contact where possible and escalate complex issues that require resolution by more senior team members as applicable.
• Investigate requests for product credit.
• Investigate proof of delivery and other historical data.
• Work in collaboration with other team members to ensure the overall service levels are met or exceeded.
• Confirm order delivery to customer from driver paperwork and electronic filing of all paperwork.
• Prepare pick sheets and load sheets for warehouse and delivery use.
• Create pre-authorized payment report for A/R team immediately after call run, review report for declined cards once processed by the A/R team.
• Responsible for accurate, appropriate, and courteous customer service for cash and carry customers for the purpose of order entry.
• Always greet customers in a professional and courteous manner.
  Payment processing and report completion for cash and carry orders.

WHAT YOU NEED TO GET THE JOB DONE:

• High school diploma or equivalent years of experience;
• Preference for 1-3 years of experiencein a call centre, customer service and/or sales function;
• Ability to work shifts outside of regular hours (weekends, and statutory holidays);
• Someone with a solid aptitude for detailed work and accuracy in a fast paced environment;
• Proficiency with MS Office applications (Word, Outlook, excel).
• Experience with Net Suite and EDI an asset
• Work collaboratively with all Kawartha Dairy teams in delivering a positive working environment;
• Impeccable communication skills; Courteous and respectful in all interactions;
• Strong conflict resolution skills and ability to maintain positive working relationships with internal and external contacts.
• EDI experience is an asset
  We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate