Customer Service - Sales Admin Specialist M/F/X

at  Hager Ltd

Why join the Sales department?
Each relationship with our customers is much more than a simple collaboration: it’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you’ll be a key player in our success. You’ll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It’s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our sales department, growth is collective: we move forward together, we learn together, and you’ll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!
As a Customer Service - Sales Admin Specialist M/F/X you will report to Customer service - Team Leader in the Sales department based in Telford for a Permanent contract - a half-time of 25 hours.

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.

Your duties will include to :

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.