Customer Service & Sales Administrator

at  Banner

William Turner is part of Banner Limited. A progressive business that is growing from strength to strength through its strategic acquisition plan and one that takes its responsibility to create a ‘better place to work’ for all its employees seriously.
In addition, as the UK’s leading supplier of schoolwear, the company has placed enormous focus on ‘doing the right thing’ by implementing the most ambitious holistic sustainability strategy in the industry.

THE KIND OF SKILLS YOU WILL NEED ARE:

• Customer focussed.
• Good attention to detail.
• Ability to work under pressure.
• Have proven organisational skills.
• Proven stakeholder management.
• Strong multitasking.
• A solution-based mindset.
• Strong written and verbal communication skills.
• Good computer skills.

• First answer on the Customer Service phone line (Microsoft Teams).
• Dealing with telephone and email enquiries.
• Taking and processing stock orders.
• Sending pre-production samples.
• Approving samples with external suppliers.
• Following up on orders and updating customers accordingly.
• Importing orders and sending smart forms to customers.
• Assisting the Sales department with various projects.
• Sending/emailing order confirmations to customers.
• Liaising with staff in other departments and with external contacts.
• Updating Capsule CRM system with opportunities.
• Establish effective, professional, positive working relationships with colleagues.
• Be responsible for personal health and safety at work.