Customer Service Sales Advisor

at  Lucy Zodion

Job Advert
Internal Job Title: Customer Service Sales Advisor, FTC 3-months
Business: Lucy Zodion Ltd
Location: Sowerby Bridge (Hybrid)
Job Reference No: 3694

KEY ACCOUNTABILITIES:

• Telephone call handling to all customer groups.
• Responding to customer requests for price and availability, and delivery queries.
• Delivery of sales quotations in line with business KPIs
• Provide first line product support to external and internal customers (secondary technical support provided by product specialists).
• Proactive follow up of customer quotations to convert sales opportunities.
• Follow up digital marketing campaigns and promotions to generate enquiries and convert sales.
• Supporting orderbook management in line with customer enquiries and business processes.
• Provide support to field-based sales colleagues for customer, product, and system enquiries.
• Support the Commercial Manager in the issuing of price lists, contract price lists and tenders.
• Data inputting and editing using the company’s D365 business operating system, ensuring customer information is current and accurate.
• Responsible for ensuring Lucy Zodion delivers the highest level of service to our customers.

The business is recruiting a Sales Advisor to work within the busy Customer Services department at the company head office in Sowerby Bridge.
The role is one of several team members responsible for managing customer calls and queries into the organisation arising from several customer groups across the electrical industry, including export customers, with the aim of securing sales and profitable growth.
The role also provides first line product support for customers, field-based sales colleagues, and other internal departments.