Customer Service & Sales Associate

at  Herbal Goodness

100% WOMEN AND MINORITY-OWNED, HERBAL GOODNESS BELIEVES IN BUSINESS FOR SOCIAL GOOD. WE DONATE 10% OF OUR PROFITS TO PROMOTE THE EDUCATION OF GIRLS.

Job Title: Customer Service & Sales Associate
Job Location: Remote
Work Hours: Mon - Fri 9 am - 5 pm CST
Department: Sales and Business Development
Reports to: Sales And Business Development Manager

SUMMARY AND OBJECTIVE

The Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment. This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships. As a Customer Service & Sales Associate, you will be a vital part of our sales team, contributing to our success by delivering exceptional service and helping customers find the products or services that meet their needs. If you are a motivated individual with a passion for sales and customer satisfaction, we invite you to apply and become a valued member of our team.

REQUIREMENTS AND SKILLS:

• Bachelor’s degree in Marketing, Business, or a related field. Master’s degree is a plus.
• Proven experience in a customer-facing role, preferably in retail or sales.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and a passion for helping others.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills for processing transactions and accessing product information.
• Sales-driven mindset with a track record of meeting or exceeding sales targets.
• Team player with a positive attitude and strong work ethic.
• Knowledge of the products or services being sold (training provided).
• Knowledge of industry-specific sales techniques and trends (training provided).
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Outgoing personality with strong interpersonal and networking skills, professional mannerisms, and social presence
• Familiarity with the Google Office Suite; adept at using technology.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• Must have excellent Internet connection, working laptop and ability to adjust work hours to Central Standard Time (Between 9 am - 5 pm Central Standard Time).
  SALARY - N165,000 gross per month

• Customer Service: Greet and assist customers in a friendly and approachable manner. Listen to customers’ needs and provide product information, recommendations, and assistance. Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
• Sales and Revenue Generation: Actively engage with customers to promote products or services and drive sales. Meet or exceed sales targets and quotas. Upsell and cross-sell additional products or services as appropriate.
• Product Knowledge: Develop a deep understanding of the products or services offered and stay updated on new arrivals or features. Educate customers about product benefits and features.
• Inventory Management: Monitor and maintain product displays and store appearance to ensure an attractive shopping environment. Assist with inventory management, restocking, and merchandising.
• Customer Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty. Follow up with customers to ensure their satisfaction and address any concerns.
• Team Collaboration: Collaborate with team members to achieve common goals and share best practices. Assist in training new sales associates as needed.
• Sales Reporting: Maintain accurate records of sales and customer interactions. Provide regular sales reports and updates to management.
• Order fulfilment Management: Overseeing and executing the various tasks involved in fulfilling customer orders efficiently and effectively.
• Business Development: Reaching out to new businesses, maintaining those relationships, creating and maintaining sales documents/creatives