Customer Service & Sales Front Desk

at  Toronto Arts Academy

JOB OVERVIEW:

We are seeking a Full-Time Sales and Customer Service oriented front desk member to join our team! As a front desk team member, you will be the first point of contact for our students and families, providing excellent customer service, ensuring a positive experience during their weekly visit, and helping to grow the school registering new students,

QUALIFICATIONS:

• Sales, upselling, bar/restaurant/cafe background
• Fluent in English with excellent verbal and written communication skills
• Strong attention to detail and ability to analyze information effectively
• Exceptional phone etiquette and customer service skills
• Ability to communicate effectively with guests from diverse backgrounds

JOB REQUIREMENTS:

• Candidates will work on location rotating between both Downtown and Midtown Locations
• Set workdays is a 4-Day Work Week Sundays-Wednesdays. Saturdays: 9:30am-5pm, Sundays: 9:30am-5pm, Mondays: 1pm-9pm, Tuesdays 1pm-9pm, Wednesdays: 10am-6pm. There is an optional 5th day available on Saturdays.
• While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate vacation and personal leave needs from other team members.
• Because this position involves working with vulnerable persons, applicants in the later stages of the application process will be required to complete a screening process including ID verification, police, vulnerable sector, and reference check.
  We offer competitive pay and bonus, as well as opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our students and families.
  Job Types: Full-time, Permanent
  Pay: $22.00 per hour
  Expected hours: 32 – 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In perso

• Convert students and families inquiring about lessons into registered students using script
• Deliver over-the-top positive and professional service for all families to assist with maintaining their private lesson times, teachers, and classes.
• Greet all students and parents by first name.
• Process administrative tasks such as data entry, emails, and other communications
• Handle complaints courteously and professionally
• Handle teacher scheduling and addressing teacher concerns.