Customer Service/Sales Representative

at  Ampak Inc

Ampak is Canada’s leading manufacturer and distributor of rigid packaging components with over 60 years of valued experience in committing to producing high-quality bottles, jars and packaging components.
Ampak serves industries in food and beverage, pharmaceutical-nutraceutical, industrial, automotive, and health and beauty.

SKILLS

• Proficiency in English; French language skills are a plus.
• Strong negotiation skills with the ability to influence decisions positively.
• Experience in business development and inside sales is highly desirable.
• Familiarity with technical sales concepts and the ability to explain complex information clearly.
• Excellent communication skills, both verbal and written, with a focus on customer engagement.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Proficient in using Business Vision to manage customer relationships.
• Proficiency in Microsoft Office programs.
• Experience with order entry, invoicing, and outbound logistics are a plus.
  Join us in delivering outstanding service while driving sales success!
  Ampak Inc. is dedicated to fostering an equitable and inclusive workplace. We strongly encourage applications from Indigenous applicants, people of Colour, all genders, 2SLGBTQ+, and persons with disabilities.
  As part of our commitment to accessibility, Ampak Inc. ensures that reasonable accommodations will be provided throughout every stage of the selection process. To request accommodations, email us at hr@ampak.ca and include the position title in the subject line.
  Job Types: Full-time, Permanent
  Pay: $21.00-$25.00 per hour
  Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person
Expected start date: 2025-02-1

• Engage with customers through various channels to provide exceptional service and support.
• Identify customer needs and recommend appropriate products or services.
• Negotiate terms and close sales effectively while maintaining customer satisfaction.
• Develop new business opportunities by researching market trends and identifying potential clients.
• Utilize JDE (or other ERP program(s)) to track customer interactions and manage sales pipelines.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Provide technical sales support by understanding product specifications and addressing customer inquiries.
• Maintain up-to-date knowledge of industry trends, competitors, and market conditions.
• Manage customer service activity with professionalism, empathy, and adaptability