Customer Service/Sales Representative Onsite (Banking client)

at  Teleperformance

Overview:
We are looking for great people to join our team as Customer Service/Sales Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

• Work collaboratively as a team with a goal to achieve a high quality standard.
• Work in a high call-volume contact centre answering an average of 100 calls or more.
• Ability to connect with customers through conversations and provide financial solutions.
• Build trusting relationships with customers understanding their needs.
• Proactively offer appropriate solutions that create high customer satisfaction.
• Exercise patience and empathy that resolve customer concerns.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.
• Adhere to our client’s policies, procedures and industry compliances