Customer Service - Senior Process Associate-Italian-Remote EMEA.

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service - Senior Process Associate-Italian-Remote EMEA.
You will be a part of the medical device recall team.

Responsibilities

• Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customers to complete documentation to close medical device recalls.
• Document all customer interaction in a defined format
• Actioning the call outcome & do a diligent follow up on it
• Work with cross functional teams to drive FMI closures.
• Document all customer interaction in a defined format approved by customer.
• Respond to customer queries through email and calls.
• Strictly follow SOP & adhere to frequent changes.
• Ready to take extra initiatives within team.
• Maintain a thorough understanding of client process and policies.
• Provide excellent customer service to our customers.
• Responsible to demonstrate capacity for critical thinking and analysis.
• Responsible to showcase strong work ethic.

Qualifications

Minimum qualifications

• Full professional knowledge of required language (C1 or higher)
• Very good knowledge of English
• Bachelor’s Degree or equivalent
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Ability to be hardworking and to think “outside the box”.
• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of inventive problem solving, while remaining customer focused.
• Cultural awareness in a diverse and international environment.
• Thirst for learning

Preferred qualifications

• Multilingual preferred
• Customer service experience in healthcare

What can we offer?

• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional training and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Cluj-Napoca
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 19, 2024, 1:20:30 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customers to complete documentation to close medical device recalls.
• Document all customer interaction in a defined format
• Actioning the call outcome & do a diligent follow up on it
• Work with cross functional teams to drive FMI closures.
• Document all customer interaction in a defined format approved by customer.
• Respond to customer queries through email and calls.
• Strictly follow SOP & adhere to frequent changes.
• Ready to take extra initiatives within team.
• Maintain a thorough understanding of client process and policies.
• Provide excellent customer service to our customers.
• Responsible to demonstrate capacity for critical thinking and analysis.
• Responsible to showcase strong work ethic